Is there any charge for shipping/Delivery?
• Shipping charge varies with each Seller. Some of them charge for shipping and some of them do not charge for shipping.
Example: Sellers charge relatively nominal shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. The delivery charge may be waived off by some Sellers, if you shop with them for a minimum affordable purchase value.
Are there any hidden costs (Like Taxes & etc) on items sold by Sellers on Letzbuy?
• There are NO hidden charges when you purchase on Letzbuy. The listed prices are final and all-inclusive of taxes. You need not to pay even a penny extra on or above the price which you see on Letzbuy.
Note: Delivery charges are not a hidden charges, it depends on the Seller’s shipping policy.
What is the estimated time frame (TAT) of delivery?
• It varies with each seller normally sellers procure the products and ship the same within given timeline on website. Business days exclude public holidays and Sundays.
Why Cash On Delivery option not offered in my location?
• Availing COD facility is purely depending on our logistics partner servicing location. We offer wherever it is possible to offer the COD facility.
Can Letzbuy deliver internationally?
• Letzbuy does not deliver products internationally as of now.
You can make your purchases on our website from anywhere in the world with credit/debit cards issued in India, but please ensure the delivery address is in India.
RETURN & CANCELLATION POLICY
What is the Return policy period applicable for different categories and different products?
• It depends on each sellers, Letzbuy gives a minimum return policy period of Seven (7) days after receiving the products by the customer.
• Letzbuy requests customers to read and check the return policy before making the payment.
How to return the product, how do I arrange for a pick-up at my door step?
• Returning the product is now very simple and easy with Letzbuy. Kindly Contact Us via our dedicated Customer Care to initiate and return the product.
• We do pick up the return products by using our own logistics facility at specific locations and also we use our Partner logistics facility in our absence locations to serve you better in terms of reverse pick-up at your door step.
• In case, the pick-up cannot be arranged through our logistics support, you can return the product by using a third party courier service.
Where can I find the Seller’s Return Policy?
• Please go to the product page, where you can see the respective return policy against each Seller offering that product.
When are returns not possible?
There are certain scenarios where it is difficult for us to support returns
• Return request is made outside the specified time frame
• Product is damaged because of use or Product is not in the same condition as you received it
• Specific categories like books, innerwear, lingerie, socks, clothing freebies, etc.
• Any consumable item which has been used or installed
• Products with tampered or missing serial numbers
• Anything missing from the package you have received including price tags, labels, original packing, freebies and accessories
• Made-to-order / custom jewellery
• Fragile items, hygiene related items
What is Letzbuy’s Replacement Guarantee?
The product which you have received in a damaged or defective condition or if it is not as described, you can make use of Letzbuy’s Replacement Guarantee to get a brand new replacement at no extra cost.
• Returns including all replacements/pickups are done free of cost.
• In case of Refunds, the entire amount paid by you including shipping charges will be transferred to your account.
• We strive to ease the pickup process for you in case of returns. In most of the cases we deliver the replacement while we do the pickup.
• In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner.
• In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
• Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.
• We hope you understand that the product can only be used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.
If the Seller has declined my request. What can I do?
• In case the seller declines a replacement request and you are unconvinced with the reason provided, you can write to us to at email@example.com
Letzbuy will try to handle it in a smooth to rectify the disputes between Seller and Customer.
How can I cancel my order?
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.
Unfortunately, an order cannot be cancelled once the item has been delivered to you.
In order to cancel an item in your order:
• Log into your Letzbuy account and go to the ‘My Orders’ page
• Identify the item you want to cancel and click on the corresponding ‘View Details’ link
• In the detailed order page, you will see ‘Cancel’ links against each of the items in that order
• Click on the ‘Cancel’ link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation
• Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible
Not yet received the refund to my bank account. Why?
• If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same.
What are the modes of refund available after cancellation?
• Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.