VENDORS FAQ’s

 

VENDORS SELECTION:

 

 Who can sell on Letzbuy?

Letzbuy is an E- Commerce Marketplace (Business-to-Consumer) online shopping platform. If you are a manufacturer, a brand owner, a retailer/reseller, a franchise holder, a distributor, or a trader, you can sell on Letzbuy. To be a part of the Letzbuy Vendors, you also need to offer excellent customer support services.

How can I register as a Vendor on Letzbuy?

Please visit https://www.letzbuy.in/vendor-registration/ and follow the step-by-step process to sign up. Please note that only after our verification process is complete, you can start selling through your online store at Letzbuy.

What do I need to start selling online?

Once you’ve registered as a merchant on Letzbuy, you need to showcase your products online by uploading pictures and product descriptions. Setting up an online store gives you a platform to sell your products, but you need to update it regularly to bring buyers’ attention.

How can I manage my online store at Letzbuy?

After you’ve successfully registered, you will have complete administrative access to your online store at www.letzbuy.in/admin.You can login anytime, anywhere, using an Internet connection to upload new products, change existing quantity or pricing, manage orders & inventory, along with various other benefits.

How can I upload my products online?

We have 3 simple ways to create your product catalogue at Letzbuy. These are:
1-by-1 Upload,
Bulk Upload, using a CSV file.

Contact Letzbuy Technical Team for Support

 

Is there any image colour restrictions?

Yes, we will ask vendors to provide white background images preferably.If not white background, then decent images will be approved.

How will you select the products category?

Need based category with unique products will be chosen.As per end user’s (Customers) interest @ Affordable cost.

 

FEE STRUCURES:

 

 What is the cost for selling on Letzbuy?

At Letzbuy, we believe in a healthy marketplace dynamics to create a win-win situation for all the stakeholders. You only pay, when you sell. Currently, we do not charge for the product listings and online store front. We believe in power of combined scale, world-class skills, and economy of scope to significantly lower the cost of selling online, for each individual merchant.
Here are the three components of pricing for our merchants –

  • Set-up Fee – Setting up your store on Letzbuy is There is NO set-up fee.
  • Listing Fee – We do not charge for the product listings or online storefront. If you want more visibility or run promotions, we offer several marketing programs or preferred placement opportunities at a very nominal fee.
  • Selling Service Fee – A selling service fee is charged upon a successful execution of a transaction. You pay us a FLAT FEE on your final sale value, only when selling is done successfully. Please contact us on vendors@letzbuy.in for further details on our ‘Final Value Fee structure’.

 

What payment options do you offer?

We offer all the popular online payment options such as Credit card, Debit card, Net banking, Cash on delivery (COD), EMI and International Credit cards.

 

PAYOUT STRUCTURE:

 What is required on the Vendors’ end to accept payment?

We process online payments on merchants’ behalf and send the money to merchant after deducting our selling service fees. Merchants do not have to deal with online payments as we take care of it. Merchants need to provide us their banking details and accounting information, so that we set-up an online bank transfer for them.

When should I expect my payments from Letzbuy?

We have a 7 days payment cycle. Every Monday, money (order final value minus our service fees) will be electronically transferred, for all completed orders of the week, to your given bank account.

Who is responsible for collecting and paying VAT/CST?

Merchants are responsible for collecting and paying the accurate VAT/CST. Letzbuy only provides online channel and communication platform that connects sellers and buyers but the buying and selling is the contract between buyers and sellers. Merchant should keep the Selling Price inclusive of all taxes.

 

 

LOGISTICS SUPPORT:

Who manages shipping at Letzbuy?

Letzbuy does not manage any shipping related services directly, but Letzbuy offers logistics fulfilment services, through Glawen Express, to vendors for Pickup and Deliver their shipments.

How much is the cost per Shipment?

For more details, please contact M/s Glawen Express with the help of Letzbuy.

How will I know that the product is delivered to the buyer?

You can check the delivery status of all orders through Login to your Online Store.

What is the return policy at Letzbuy?

Letzbuy’ return policy builds trust and ensures safety of its customers. When a delivered product is wrong in color, size, and quantity or not genuine, not new or significantly different than the listed description or has manufacturing defect, a customer can return it to the seller for a full refund including shipping charges. Refer to our Return Policy Guidelines document for more details.

How are the returns managed?

Letzbuy ensures pick up of the returns by using its logistics partners.

 

MARKETING & PROMOTION SUPPORT:

 

Can you offer marketing solutions to promote my online store and products at Letzbuy?

Yes. We offer full suite of digital marketing services and preferred placements for you to grow business at Letzbuy. Please contact us at vendors@letzbuy.in or ask your account manager for these services.

 Is there any opportunity for preferred placements?

Yes. In addition to your online store front and searchable product listings, a merchant can also opt for pushing his products in preferred placement sections such as Hot Deals, and etc. Please contact us to learn more about these preferred placements.